Privacy Policy

Last updated: December 30, 2025

Protiva ("Protiva", "we", "us") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit protiva.com or contact us.

Information we collect

Information you provide

  • Contact details (such as name, email, company, role)
  • Details you submit through forms (project description, timeline, budget)
  • Messages you send to us (email, chat, or other communications)

Information collected automatically

  • Device and browser information
  • Pages viewed and actions taken on our site
  • Approximate location inferred from IP address
  • Referring/exit pages and general usage data

If we use an AI chatbot on the site

  • Chat messages and metadata (time, session ID)
  • Any contact details you voluntarily provide during chat (e.g., name/email)

Please do not submit sensitive personal information (health details, financial account numbers, government IDs) through the chatbot.

How we use your information

We use personal information to:

  • Respond to inquiries and provide quotes
  • Understand what you are building and recommend appropriate tiers/services
  • Improve our website, services, and user experience
  • Prevent fraud, spam, and abuse
  • Comply with legal obligations

Legal bases (if applicable)

Where required by law (for example, under GDPR), we process personal data based on:

  • Your consent (e.g., marketing communications, optional cookies)
  • Contractual necessity (e.g., responding to a service request)
  • Legitimate interests (e.g., improving our site, preventing abuse)
  • Legal obligations

How we share information

We may share information with service providers who help us operate, such as:

  • Website hosting and infrastructure providers
  • Analytics providers
  • Email and customer support tools
  • CRM or form-processing tools
  • AI service providers used to power website chat or automation

We share only what is necessary to provide the service and we expect providers to protect the data. We may also disclose information if required by law, to protect our rights, or to prevent fraud or abuse.

International transfers

Your information may be processed outside your country/province (for example, by cloud or AI providers). Where required, we use contractual and organizational safeguards appropriate to the transfer.

Data retention

We keep personal information only as long as necessary for the purposes described above, including:

  • Inquiries and quote records: typically 12–24 months
  • Client records (if you engage us): for the duration of the engagement and as required for accounting/legal purposes
  • Chat transcripts (if enabled): typically 90–365 days unless we need longer for support, security, or legal reasons

Your choices and rights

Depending on your location, you may have the right to request:

  • Access to the personal information we hold about you
  • Correction of inaccurate information
  • Deletion of your information (subject to legal exceptions)
  • Withdrawal of consent (where processing is based on consent)

To make a request, contact: privacy@protiva.com

Cookies and analytics

We use cookies and similar technologies. See our Cookie Notice for details and options.

Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is 100% secure.

Children

Our website and services are not intended for children under 13 and we do not knowingly collect their personal information.

Changes to this policy

We may update this policy from time to time. The "Last updated" date will reflect changes.

Contact

Questions about privacy: privacy@protiva.com